Special Power Sources provides expert commissioning services for our remote power generation systems. This ensures that your power generator system is set-up and operating to specifications. Special Power Sources provides email and phone support during standard business hours (and upon request off-hours) to address any questions about the system and to assist in troubleshooting performance issues.
Special Power Sources Field Service Group provides expert commissioning, preventive maintenance and general support services for all Special Power Sources equipment. This ensures the remote power generator system is operating to spec and optimized to the application. Commissioning services must be performed by Special Power Sources Field Service Engineers or factory-certified partners in order for the warranty to be valid.
Commissioning services may include but are not limited to the following:
- Installation of the replaceable bundles; connecting of all wiring.
- Verification of the proper installation and control settings.
- Initial start-up and operation of the power generator.
- Verification of the data.
- Record the installation parameters and equipment setup.
- Confirm all terms and conditions of the warranty have been met before validating the warranty.
Special Power Sources Field Service Engineers are available via email or phone during normal business hours (or upon request off-hours) to provide customer assistance. Our expert Engineers can help customers better understand how to operate and manage the power generator system.
If operational issues arise Special Power Sources Field Service Engineers can help troubleshoot the problem and where possible, walk the customer through the corrective action. We can provide phone support and access the power generator remotely (where possible) to help identify potential issues and recommend corrective actions.